Refund policy

We hope you are excited and enjoy your new purchase. Here are a few things to keep in mind when shopping with us online:

• Any defects and damages on a product must be reported within 48 hours of receiving the item with no exceptions.  
• Items purchased online can be returned up to 30 days after the date of purchase for a store credit for the full value of the purchase, minus any shipping and/or handling fees. 
• All shipping costs are the responsibility of the customer and will not be included as part of the refund.
• Items must be returned in their original condition and packaging. If your item is not returned in perfect condition, Inform Interiors retains the right to refuse the return.
• Variations in materials such as wood, marble, stone and concrete are natural and considered a part of the design of the final product and will not be accepted as a reason for returns or exchanges.
• Colours and material swatches are for reference only; slight variations may occur.
• Shop Balvedere reserves the right to adjust prices online or in the showroom at any point, without prior notice.
• All items that are sold at a discounted Sale or Promotional price are final.

 

CUSTOM and SPECIAL ORDERS

 

Custom items, and items that have been special ordered, are final sales and cannot be cancelled, deposits are non-refundable and custome and special-ordered goods are non-returnable.

Lead times are approximate and subject to change.

You can always contact us for any return question at concierge@shopbalvedere.com.